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Refund policy

At Layereven IPTV (“we,” “our,” “us”), we are committed to providing high-quality IPTV services. If you are not fully satisfied with our services, we offer a refund policy based on specific conditions outlined below.

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Service Issues: If there is a technical issue with our IPTV service that we are unable to resolve within a reasonable time frame.

  • Billing Errors: If you are incorrectly billed for a service or subscription plan.

  • Subscription Cancellation: If you cancel your subscription before the service is activated or within a specific trial period, you may be eligible for a refund.

Refunds will not be provided under the following conditions:

  • Change of Mind: If you simply decide you no longer want the service, we do not offer a refund.

  • Unauthorized Use: If you share your account or allow others to use your service without prior approval, no refund will be issued.

  • Content Issues: We do not provide refunds for issues related to specific content (e.g., content being unavailable, removed, or delayed), as we do not control the content provided through the service.

  • After the Refund Period: If you request a refund after the refund period has passed, no refund will be issued.

2. Refund Process

To request a refund, you must contact our customer support team within 7 days of the issue or subscription renewal. Please provide the following information:

  • Your account details (username, email address, and any relevant order information)

  • A description of the issue you encountered

  • Any troubleshooting steps you’ve taken (if applicable)

Once we receive your request, we will review it and get back to you within 1 business day. If your request is approved, we will issue a refund to the original payment method used for the purchase.

3. Refund Method

Refunds will be issued in the same form as the original payment. For example, if you paid via credit card, the refund will be credited back to the same credit card.

4. Free Trial Period

If you subscribed through a free trial period and canceled before the trial ended, you will not be charged, and no payment will be taken from your account. However, if you decide to cancel after the trial ends, the refund process will follow the guidelines outlined above.

5. Subscription Cancellation

You can cancel your subscription at any time through your account settings. However, please note that cancellations do not guarantee a refund. If you cancel before the next billing cycle, you will continue to have access to the service for the remaining period of your subscription.

6. Account Termination by Us

We reserve the right to suspend or terminate your account if you violate our Terms and Conditions. In such cases, we will not issue a refund. If we terminate your account due to a technical issue on our end, we may issue a pro-rata refund for the unused portion of the subscription.

7. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately. Please review this policy periodically to stay informed.

8. Contact Us

If you have any questions or concerns about our Refund Policy or if you wish to request a refund, please contact us at: